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Frequently asked questions

Answers to the things people ask us most — tickets, refunds, seats and accounts.

Last updated 25 Jun 2026

Booking & tickets

How do I get my ticket?
Your e-ticket is emailed the moment your booking is confirmed, and it's always available under My Bookings in your account.

Can I book more than one ticket?
Yes — pick the number of seats or passes during checkout, up to the per-order limit shown on the page.

Changes & refunds

Can I cancel a booking?
You can cancel from My Bookings while the show is still inside its cancellation window. Refunds are processed back to your original payment method.

What if an event is cancelled?
If an organiser cancels, you'll be notified and refunded in full.

Seats & venues

How does seat selection work?
Seated venues show a live map — pick exactly where you want to sit. Open venues use General Admission tiers instead.

Accounts

Do I need an account?
Yes, a free account keeps your tickets, RSVPs and saved shows in one place. Sign up in seconds.

Still stuck? Contact our team — we're happy to help.

Have a question we didn’t answer? Get in touch